Privacy Policy

BeautyBlossom operates the http://www.BeautyBlossom.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://www. BeautyBlossom.com

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Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

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Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, Postal code, City

• Cookies and Usage Data

 

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

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Replacement Policy

All of our products are seal-wrapped & carefully packed for each delivery. Unfortunately, any damages that occur during the shipping is beyond our control.

But no worries, we love our customers so much that we put you first in our replacement policy.

Attention : Damaged items that apply to this policy are only items that are badly damaged to the extent that it is not possible or safe to be used for the first time. No replacement for packaging.

However, returns/exchanges must be done within 14 working days starting from the day the goods are delivered to you. If there is no response after 14 days after receiving your parcel, we are no longer able to accommodate any requests as the condition of the parcel and products after that is beyond our control.

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I received my items badly damaged, how can I get a replacement?

1. Send a picture of the damaged items via email for replacement request within 14 days of receiving the items.

2. We will pass the info to our courier partner for further investigation.

3. After approval, we will notify you for shipping.

4. After receiving the shipping payment, we will ship your item straight away!

 

Product refund & exchange policy:

It is the customer’s sole responsibility to make sure the items ordered are correct, have read all the info of the products, and be sure that the product is suitable before proceeding with payment as we DO NOT provide returns or exchanges on USED or OPENED products.

However, we still allow a courtesy exchange/store credit refund for UNOPENED products within 30 days.

If you change your mind about certain unopened items in your order, we allow store credit refund or exchange.

However, there will be a 30% deduction on the item(s) total purchase price. E.g. If you bought item A at RM30, we can only return a store credit of RM21 or allow exchange of products that are priced at RM21 and below.

Please note that the 30% deduction is necessary to compensate with the service, stock and labor cost that have been invested during your initial purchase.

We accept exchange or store credit refund on products that are unopened and unaltered, with ALL original packaging still attached within 30 DAYS of the confirmation of delivery. Any unopened products beyond 30 days will not be accepted.

We DO NOT exchange or issue store credit for USED or OPENED products. We do apologize for any inconvenience this may impose, but we do not issue refunds or accept returns. No exceptions.

To begin the exchange or store credit refund process, please contact us via email as below:

Email: hello. BeautyBlossom@gmail.com

Subject: Exchange/credit store enquiry

Please include the following when emailing us for exchanges.
- Name
- Phone Number
- Order Number
- Name of Item(s) that you want to exchange or refund for credit store
- Reason

Please note that we will NOT cover the shipping cost of the product return and no reimbursement is allowed. The customer must cover the postage cost on their own.

We reserve the right to refuse your request if the items have any signs of wear, alterations, misuse or damage.

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Shipping Policy

We offer standard shipping for all orders made in Beauty Blossoms website. Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays). We use flat-rate shipping of our product. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation. Free shipping is provided if the order (after discount, if applicable) is  above 3 items Orders will be processed and shipped once complete payment is received. International: We do not ship items purchased from this website to any other destination outside of Malaysia. Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.